Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. All merchandise sold by WatchOutletUS is brand new; we do not sell pre-owned or refurbished items.  Please note: Orders ship directly from our supplier and do not include a paper invoice. Your order confirmation email serves as your receipt and proof of purchase for any return requests. 

How to Start a Return To start a return, contact us at sales@watchoutletus.com. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Manufacturer Warranty For issues arising after 30 days, your item may be covered under the manufacturer's warranty. Please contact us and we will help direct you to the appropriate warranty process.

Exceptions / Non-Returnable Items We cannot accept returns on sale items or gift cards.

Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at sales@watchoutletus.com.